STOP AND THINK

Requests to move money: A genuine bank or organisation will never contact you out of the blue to ask for your PIN, full password or to move money to another account. Only give out your personal or financial details to use a service that you have given your consent to, that you trust and that you are expecting to be contacted by.
Clicking on links/files: Don’t be tricked into giving a fraudster access to your personal or financial details. Never automatically click on a link in an unexpected email or text.
Personal information: Always question uninvited approaches in case it’s a scam. Instead, contact the company directly using a known email or phone number.

TOO SMART TO BE SCAMMED?

Think again. Most people think they wouldn’t fall for a fraudulent text or email, but criminals are more sophisticated than ever. Take our test to see if you can find the fraud and know when it’s time to say ‘My money? My info? I don’t think so’.

WATCH OUT FOR SCAMS LIKE THIS

A genuine bank or organisation will never contact you out of the blue to ask for your PIN, full password or to move money to another account. Only give out your personal or financial details to use a service that you have given your consent to, that you trust and that you are expecting to be contacted by.

Get more advice

REMEMBER TO…

Download the Take Five Customer Advice Guide

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#Take Five

Everyone is at risk and has a story to tell when it comes to being targeted by online scammers. Stay alert and #TakeFive

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Campaign Materials

Get involved in the campaign and download the full range of Take Five resources.

Business Advice

Find out everything you need to know about business-specific fraud.

FAQs

We answer your most commonly asked questions.

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The last thing you want to hear this Christmas is that you’ve been a victim of fraud, which is something fraudsters may tell you on the phone to try and trick you into revealing personal or financial details. #TakeFive pic.twitter.com/XU7IVc0sfT

If you think you’ve been a victim of fraud, report it to @actionfrauduk at actionfraud.police.uk or by calling 0300 123 2040. If you’re in Scotland, call Police Scotland on 101 #connectedchristmas getsafeonline.org/connectedch… pic.twitter.com/kMGLLflyL4

In @HSBC_UK Brentwood Branch with @EmmaBilton & @PCSOSarahKelly changing customer behaviour in relation to fraud & cyber crime by asking them to @TakeFive & #tell2 Please pop in if you are local. pic.twitter.com/KANRTkSrqF

Retweeted by Take Five

#Cybercriminals use various means of communication to recruit #moneymules: 🔻🔻 seemingly legitimate job adverts 🔻🔻 direct approach in person or through #email 🔻🔻 social media 🔻🔻 instant messaging Don't be duped, #DontBeaMule: europol.europa.eu/activities-…

Just heard that O2 have announced that they will be offering compensation to customers as result of yesterday’s issues. There is no doubt Fraudsters will use this opportunity. If you are an O2 customer @TakeFive & verify before responding to any form of communication. #tell2 twitter.com/NatWest_Help/s…

Retweeted by Take Five

Has an amazing Christmas offer landed in your inbox? If it’s too good to be true, it probably is. Don't follow any links from the email – instead, fully research the offer through the company’s genuine website and see if it adds up. #TakeFive pic.twitter.com/LHjSDruQ0d

Hunting for a Christmas bargain? You’re not the only one keeping a close eye online. Fraudsters are always on the lookout for opportunities to scam you. #TakeFive pic.twitter.com/E8YM1IcJC1

Christmas is a favourite time of year for fraudsters, eager to get their hands on your money, your identity or both. Treat those unexpected emails, texts, phone calls and posts with caution #connectedchristmas getsafeonline.org/connectedch… pic.twitter.com/0awMKGtjD2

I’ve been in #Anglesey with @HSBCUKBusiness customers talking about how businesses can protect themselves from fraud & cyber crime Particularly the importance to @TakeFive & verify change of payment details from suppliers or requests from senior staff to make outgoing payments pic.twitter.com/04Whw4TWjq

Retweeted by Take Five

Take Five is a national campaign that offers straight-forward and impartial advice to help everyone protect themselves from preventable financial fraud. This includes email deception and phone-based scams as well as online fraud – particularly where criminals impersonate trusted organisations. Led by Financial Fraud Action UK (part of UK Finance) and backed by Her Majesty’s Government, it is being delivered with and through a range of partners in the UK payments industry, financial services firms, law enforcement agencies, telecommunication providers, commercial, public and third sector organisations.