What is it?

From fake caravan or motorhome listings to “too good to be true” offers for holidays, villa rentals and holiday lets, criminals use a variety of methods to trick us into handing over our money and information.

Caravans and mobile homes purchase scams

The last thing you want before embarking on a staycation is to find out that the caravan or motorhome that you think you’ve purchased doesn’t exist.

Criminals advertise fake listings for on auction sites and social media, using attractive prices to tempt people into believing they’re getting a good deal, when in reality they simply don’t exist or don’t arrive once paid for. Payments are usually requested via bank transfer as opposed to using the recommended secure payment method.

However, criminals are also asking people to pay using PayPal invoices to trick them into thinking that all is as it should be. Subsequently, the criminal then fails to send an invoice, at which point the buyer is contacted by someone pretending to be a representative from PayPal and receives a reference and bank account number for payment to be made into. Ultimately, the buyer doesn’t receive their goods as payment has been made into an account controlled by a criminal so customers should be on the lookout for scams.

Holiday cancellation refund scams

Having your flights or holidays cancelled by flight operators and travel companies can be stressful, even more so when you’re seeking a refund. Criminals use these opportunities to defraud people in a number of ways, including via phishing emails, ‘spoofed’ calls or social media posts or ads.

Phishing emails

Criminals send out phishing emails advising people how to claim refunds with links leading to fake websites that are used to steal personal and financial information or to infect your device with malware. These emails may appear to be from airlines, banks, travel providers or other trusted organisations using official branding to convince you they’re genuine.

Spoofed calls

Criminals call you pretending to be representatives/ ’refund agents’ from impacted organisations or from your bank claiming they can help you get an immediate refund if you provide them with your bank details. You may be asked to pay an upfront fee as payment for handling refund claims. Once your bank details have been shared with the criminal you fail to receive your refund and they have access to your money.

Social Media

Criminals can create fake social media accounts imitating that of real organisations, often claiming to be able to assist with refunds/claims. The links contained in the posts ultimately divert you to fake websites that require your personal and financial information in order to proceed. However, once your details are entered you fail to receive any help and could subsequently become a victim of a scam.

Holiday booking scams

Whether you’re booking that dream holiday or just a short break, make sure you do lots of research into your accommodation, flights or the package that you’re hoping to book to ensure it’s genuine  Criminals often set up fake websites offering ‘cheap travel deals’ which are used to obtain your money and information. Websites may look like that of genuine organisations but subtle changes in the URL can indicate that it’s fraudulent. You may also be directed away from secure payment channels to ‘avoid missing a booking’ to pay via bank transfer or through fake payment pages. The tickets advertised may be fake or not exist.

You may also receive phishing emails advertising “too good to be true” offers or prices for package holidays or flights. When the link contained is clicked, you’re directed to a fake website designed to obtain your personal and financial information.

Booking accommodation:

Criminals can expertly design websites that seem professional and convincing, using images of luxury villas and apartments that don’t exist to convince you they’re trusted and genuine. These are offered for rent, often at discounted prices and require a deposit to be made which is never returned.

How to stay safe when travelling abroad

Having your card stolen, falling for a scam, or not being able to use your cards is a huge inconvenience, especially if you are abroad. However, following some simple, common sense precautions before, during and after your trip overseas can help minimise your chances of having any difficulties.

Follow our tips below to ensure your time abroad is hassle-free.

Before you go overseas

  • Make sure your card company has your up-to-date contact details, including a mobile number. If your card company detects unusual spending patterns on your card they may try to contact you to check that the transactions are genuine – they could block your card from being used until they can get in touch with you.
  • Ensure you have your card company’s 24-hour telephone number with you, in case you need to contact them because of any difficulties.
  • Ensure you can trust a vendor or website before disclosing your card details. Take Five before you buy. If you’re using a retailer for the first time, always take time to research them before you give them any of your details. Be prepared to ask questions before buying. Check that the locked padlock or unbroken key symbol is showing in your browser and that the website that you are visiting has ‘https’ at the beginning.
  • Only take cards that you intend to use; leave others in a secure place at home.
  • Make sure you have your card company’s 24-hour contact telephone number. The number will be on the back of your card, your card statement or on their website.
  • Make sure your card company has up-to-date contact details for you, including a mobile number.
  • If your cards are registered with a card protection agency, ensure you have their contact number and your policy number with you.

When you are overseas

  • Don’t let your card out of your sight, especially when making purchases in restaurants and bars.
  • Don’t give your PIN to anyone – even if they claim to be from the police or your card company.
  • Shield your PIN with your free hand when typing it into a keypad in a shop or at a cash machine.
  • Be as careful as you are at home when using your card and cash.
  • Look after your belongings at all times – especially your passports, wallet, purse, visas, bank account details, tickets and hotel booking information.

When you get back

  • Check your card statements carefully for unfamiliar transactions. If there are any, report them to your card company as soon as possible.
  • Be aware of other people around you when withdrawing cash. If anyone close to the cash machine is behaving suspiciously or makes you feel uncomfortable, always look for another machine. Report any security concerns that you have to the police and bank concerned.
  • Check your bank account balance as regularly as possible to make sure that you are aware of any funds that have been withdrawn from your account without your authorisation

If you believe you’ve fallen for a scam contact your bank immediately on a number you know to be correct, such as the one listed on your statement, their website or on the back of your credit or debit card.

Report it to Action Fraud on 0300 123 2040 or via actionfraud.police.uk. If you are in Scotland, please report to Police Scotland directly by calling 101 or Advice Direct Scotland on 0808 164 6000.

Always remember

Be suspicious of any “too good to be true” offers or prices – if it’s at a rock bottom price ask yourself why


Do your research before making any purchases by reading reviews of the site or person you’re purchasing from. Before booking accommodation ask what checks the agent makes on both the landlord and advertised property. Verify that the address exists through web searches and online maps.


Where possible, book directly with an established hotel or through a reputable travel company/agent that is a member of a trade body such as ABTA or ATOL. If you do decide to book independently, establish if you’re dealing with the property owner or a letting agent or via the local tourist information desk.


Ensure you read the terms and conditions before making any bookings to confirm exactly what you’re being sold. Double-check both your travel and accommodation information, particularly if there is a long gap between making the booking and arrival.


Always use the secure payment options recommended by reputable online travel providers


Where possible, use a credit card when making purchases over £100 and up to £30,000 as you receive protection under Section 75


Always access the website you’re purchasing from by typing it into your web browser and be wary of clicking on links in unsolicited emails. The website should use the padlock symbol to indicate that the site is secure.


Don’t click on links or attachments in social media posts or emails


Question uninvited approaches and contact organisations directly to confirm requests using a known email or phone number


Only give out your personal or financial information to services you have consented to and are expecting to be contacted by