Consumers should be vigilant of criminals attempting to use the cessation of trading of Thomas Cook as an opportunity to trick people into revealing personal or financial information.

Criminals will often use the publicity around these sorts of events as a chance to pose as a genuine organisation, including banks, police officers, retailers and travel companies. Often the criminal will pretend to be from the impacted company, such as Thomas Cook, or claim they are dealing with an issue resulting from the collapse.

Fraudulent emails, phone calls or text messages often claim to be able to help customers and assist with refunds.

Using Thomas Cook as a cover story, the criminal will then attempt to get the recipient to disclose personal or financial information, which they will then use for their own fraudulent purposes.

Consumers are urged to follow the advice of the Take Five to Stop Fraud campaign:

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