Email Fraud

  • You receive an email from an online retailer you often shop at saying
    they’re offering a great deal – you just need to click on a link to claim it.

    What do you do?

    1. Click instantly
    2. Take a moment to hover over the link to check if it’s genuine
    3. Not click, but only because you’re too busy at work
  • ‘Dear Customer’: An email that doesn’t start with your name should
    make you suspicious.

    1. False
    2. True
    3. Not sure
  • You receive an email from the address of a well-known retailer saying: ‘We’re delighted to offer you 50% of you’re next order.’ How could you tell this might not be from the retailer after all?

    1. Who cares, the offer is great!
    2. You’ve read it a couple of times and noticed there are spelling mistakes
    3. It doesn’t matter because you’re not interested in the offer anyway

Text fraud

  • You receive a text from someone claiming to be your bank – and it must be true because it’s in a chain of previous messages from your bank… Right?

    1. Yes, you’d only need to worry if you’ve never seen the number before
    2. It depends. Fraudsters can manipulate numbers to look like they’re genuine and to appear with other messages from your bank
    3. You’re not sure if you’ve seen the number before or not – you like a tidy inbox and always delete text messages
  • ‘There’s been fraudulent activity detected on your account please call us on 033 0380 0231.’

    What would you do?

    1. You’re always careful so you’re pretty sure there’s been no fraud
    2. You’d call your bank not by clicking the number in the text message but using the number on the back of my card or from their official website
    3. Call but never give your personal details away, however genuine they seem
  • ‘We have detected fraudulent activity on your card. Your account is now frozen until you verify your details. Please log in via this secure link ’. Now what’s wrong with this text…?

    1. Nothing, I’d reply instantly
    2. I’m suspicious of links in text messages so I would call using the number on the back of my card instead
    3. Ignore it, you’re sure your account is safe from scams

Phone Fraud

  • If someone calls saying that because of fraud on your account they will send a courier to your house to pick up the affected card, you think…

    1. That’s very convenient, isn’t that kind of them
    2. There’s no way a bank would ever do that
    3. I’m not home
  • You’ve been told there’s been fraudulent activity on your account, and you must transfer all the remaining money to a new account suggested by your bank

    1. Sounds sensible
    2. No, a genuine bank would never ask you to transfer money to your account for fraud reasons
    3. It doesn’t really matter because I don’t have much money left
  • You get a call from your internet provider about your poor network connection; they need access to your computer to reset it for you.

    Do you:

    1. Think, ‘Great, I’ve been wanting to get my internet sorted for ages’
    2. Say no. You’d never let a cold caller have access to your computer
    3. Say no. The internet seems fine today, plus you’re about to head out
  • Mostly A...

    You like spontaneity and while that can sometimes be a good thing, you also tend to jump into situations before you really consider what you’re getting into.

    Remember that the signs of fraud aren’t always immediately obvious, and they might only become clear when you take a moment to stop and look for them.

    Our Scam Academy is a great place to learn what you’re looking for!

  • Mostly B...

    Well done. You like to be informed about everything, and you’re certainly clued up on the tricks financial fraudsters can use to dupe you, and you know how important it is to take a moment to think before you act.

    Unfortunately though, criminals are always updating the way they work, so you need to keep learning too – check out more at our Scam Academy.

  • Mostly C...

    You’re happy to take chances in life, and leave most things down to fate. Sometimes, this works out and you get lucky.

    Sometimes however – particularly in the case of financial fraud – relying on luck does not pay off. At some point, you will be caught out, so it’s critical you really know how to spot scammers’ tricks, rather than just hope you’ll spot them…

    Our Scam Academy is the perfect place to start!

Watch what happened when we inducted three celebrities into Scam Academy here:

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