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You receive an email from an online retailer you often shop at saying
they’re offering a great deal – you just need to click on a link to claim it.

What do you do?

1. Click instantly
2. Take a moment to hover over the link to check if it’s genuine
3. Not click, but only because you’re too busy at work

‘Dear Customer’: An email that doesn’t start with your name should
make you suspicious.

1. False
2. True
3. Not sure

You receive an email from the address of a well-known retailer saying: ‘We’re delighted to offer you 50% of you’re next order.’ How could you tell this might not be from the retailer after all?

1. Who cares, the offer is great!
2. You’ve read it a couple of times and noticed there are spelling mistakes
3. It doesn’t matter because you’re not interested in the offer anyway

You receive a text from someone claiming to be your bank – and it must be true because it’s in a chain of previous messages from your bank… Right?

1. Yes, you’d only need to worry if you’ve never seen the number before
2. It depends. Fraudsters can manipulate numbers to look like they’re genuine and to appear with other messages from your bank
3. You’re not sure if you’ve seen the number before or not – you like a tidy inbox and always delete text messages

‘There’s been fraudulent activity detected on your account please call us on 033 0380 0231.’

What would you do?

1. You’re always careful so you’re pretty sure there’s been no fraud
2. You’d call your bank not by clicking the number in the text message but using the number on the back of my card or from their official website
3. Call but never give your personal details away, however genuine they seem

‘We have detected fraudulent activity on your card. Your account is now frozen until you verify your details. Please log in via this secure link ’. Now what’s wrong with this text…?

1. Nothing, I’d reply instantly
2. I’m suspicious of links in text messages so I would call using the number on the back of my card instead
3. Ignore it, you’re sure your account is safe from scams

If someone calls saying that because of fraud on your account they will send a courier to your house to pick up the affected card, you think…

1. That’s very convenient, isn’t that kind of them
2. There’s no way a bank would ever do that
3. I’m not home

You’ve been told there’s been fraudulent activity on your account, and you must transfer all the remaining money to a new account suggested by your bank

1. Sounds sensible
2. No, a genuine bank would never ask you to transfer money to your account for fraud reasons
3. It doesn’t really matter because I don’t have much money left

You get a call from your internet provider about your poor network connection; they need access to your computer to reset it for you.

Do you:

1. Think, ‘Great, I’ve been wanting to get my internet sorted for ages’
2. Say no. You’d never let a cold caller have access to your computer
3. Say no. The internet seems fine today, plus you’re about to head out